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Customer Support

Have a question about one of our floors? Need help with installation? Not sure how to clean your new floor?

Whatever your question, we are here to help whether by email or phone. Our Customer Support staff is available Monday through Friday from 8:00am to 8:00pm EST.

To send us an email, complete the form below.
To get answers now, visit our Laminate Knowledge Base.
To speak by phone, call us at 1.888.231.3287.

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Find a Retailer Near You

Our product is sold throughout the U.S. and Ontario, Canada at speciality flooring stores. To find a retailer near you, enter your zip or postal code in the form below.

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Top Frequently Asked Questions

1. Where can I install your product?
2. Can you send me a catalog?
3. Can I buy your product online?
4. Can I order samples from you?
5. Can I order directly from you?
6. How do I start my first row?
7. Do I start the second row with a full plank?
8. How do I undercut a door casing?
9. How do I install quarter round?
10. How do I clean my floor?

Read more questions about product, installation and care on our Laminate Knowledge Base.