Laminate Knowledge Base
Every day we receive phone calls and emails from customers asking about our laminate floors. For that reason, we have compiled this knowledge base. Information is separated into four topics: Glossary, Product Information, Installation and Care & Maintenance. If you have a question not answered here feel free to contact us.
Top Ten Frequently Asked Questions
Q: Where can I install your product?
Fausfloor® laminate floors can be installed on virtually any existing floor in any climate controlled room of your house including kitchens and bathrooms provided the temperature remains between 60 and 85 degrees and the room humidity ranges between 45 to 65 percent.
Q: Can you send me a catalog?
Yes. Please fill out our catalog request form. Catalogs are generally mailed in one to two weeks.
Q: Can I buy your product online?
We maintain a strict policy against buying our product online and do our best to monitor the unauthorized selling of our product. Any Fausfloor® product's warranty sold/bought over the Internet will not be honored.
Q: Can I order samples from you?
We provide free samples to residents of the United States and Canada only. Samples are shipped within three business days through UPS. To order a sample, click the "Order a Sample" button on a specific product page.
Q: Can I order directly from you?
We sell only through independent specialty retailers. To find a retailer near you, click here.
Q: How do I start my first row? 
Begin your first row in the left corner of your room, against your start (longest) wall. Install one row at a time working left to right. Use spacers to insure proper expansion. Detailed instructions can be found in our installation instructions or watch as our expert demonstrates.
Q: Do I start the second row with a full plank?
Use the cut off piece of the last plank in a row as the start piece of the next row provided the cut off piece is longer than 12". Randomly stagger planks maintaining at least 12" between end joints. Patterned floors should be staggered as required by the pattern. Detailed instructions can be found in our installation instructions or watch as our expert demonstrates.
Q: How do I undercut a door casing?
Undercut door casings completely through and continue to cut into the jamb by at least 3/4". Using a small chisel, remove the debris. Watch as our expert demonstrates.
Q: How do I install quarter round?
When installing quarter round, cope the inside corners, miter the outside corners, and use returns where molding ends. Nail quarter round into the wall base being careful not to nail into the newly installed floor or compromise the expansion space.
Q: How do I clean my floor?
Any laminate flooring cleaner may be used to clean our floors. We suggest the use of a vacuum with a non-beater bar attachment to remove everyday dirt and a slightly damp sponge mop and plain warm water for dust or spot removal.
Have a question? We have answers on our most asked about topics.
Disclaimer: Links to third party websites such YouTube are provided solely for customers' convenience. When you access an external web site, keep in mind that Faus Group, Inc. has no control over its content and accepts no liability for any linked sites or their content.
